The reason there has been a delay in sending out news items, is due to recurring computer problems. For this reason, I have a couple of recommendations if you are considering purchasing a computer.....
My recommendation # 1
Do not purchase anything from Best Buys as they have substituted the word service in the saying After sales Service with the word “money”. At the last Best Buys I called into which was in Charlotte South Carolina they said that it would cost me $190 to do a full diagnostic test on the computer, could maybe reduce it slightly because I had purchased it from them. I bought the computer on the 10th of April 08, and have had problems with it four days after purchasing it and have been to other Best Buy stores trying to resolve the ongoing problems.
My Recommendation #2
Never buy a Compaq/HP product. All problems are routed to a call center in India, it takes at least 15 minutes to go through the menu to finally speak to a person, and then of course there is the language problem. I have been on the phone for over two hours and three times I have been told that somebody of senior management would ring me back within 48 hours and it has never happened. When you are mobile like we are and only have a mobile phone at a call rate of 15cents per minute both incoming and outgoing. The option is to try and find a public phone if you can find one - I don’t know if you have tried to hold a phone in one hand, balance a computer in the other hand and try and follow instructions, which has involved turning the computer upside down looking for numbers, typing on the keyboard, while trying to hear what they are saying with all the ambient noise in a public place. I could go on but only makes me angry. I just can’t see why these companies can’t see the value in customer satisfaction. I will just continue venting to people I meet. Don’t you agree that customer satisfaction would be of paramount importance of any Company, as this is the cheapest and most effective form of advertising!
My Recommendation 3
Stay away from Microsoft Vista, as Best Buys blame the software, so they won’t fix the computer. Despite the fact that Compaq has sent me a new set of installation disks, the computer still has all the previous problems. I can only assume that both these Companies have a poor relationship with Microsoft and we appear to be the meat in the sandwich. They have a TV commercial running in the US with people from “Microsoft Vista anonymous” appearing in it, relaying their stories. I would appear in it for free and add to the stories.
Since my last news item all my notes have been lost yet again! which covers over a month of travelling, since then we have been to TX, AR, TN, SC, NC, SC, GA and back to TN. I am going to have to rely on my memory for the last months travelling, so some things and places may be missed thanks to the THREE companies written about above (plus all other software including our GPS mapping, Stock market trading data, photos, and other vital information)
Now for some news from memory ......
The day after leaving Gainesville the weather was still hot and the wind was still blowing. The countryside was lush and green; something that we are not used to, if we have 100 degree temperatures, the countryside is brown. Here it is still green; this meant that it was humid and sticky. There were a lot of horse properties which seemed to be doing well, by the looks of them. They appeared to be quarter horse properties . We called into a nice wooded area for afternoon tea which was under a grove of large old oak trees, which made it nice and cool ,a relief from the heat out on the road. We decided to make it a short day and stay the night there. It was too hot to cook that night so we bought a pizza, it was nice, and unfortunately for me it was the first and last one we have purchased. The following day was Friday and a lady walking her dog in the park told us about some garage sales around the corner. I went for a walk and had a look at nine of them, we later found out that this is an huge annual event along the 82 hwy ,” garage sale mania”. They have hundreds of them stretching for miles, for the next three days we drove past them, all with their goodies stacked up for sale in their front yards. Paris is quite a large town, however like a number of US towns it appears a little tired. The town was practically destroyed by fire early last century and was rebuilt, the most significant building being the government one for justice departments etc. We then left for the Wright Patman lake area.
Will be in touch
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